Behbehani News

Free vehicle check-ups, great special offers and fun for the whole family at Al Mulla and Behbehani open day


Al Mulla and Behbehani, the authorized distributor for Alfa Romeo, Chrysler, Dodge, Jeep®, Ram , Fiat, Abarth and Mopar® in Kuwait, held a very special open day for its customers at the company's new Mopar ExpressLane facility in Shuwaikh, which has the distinction of being the world’s largest ever standalone Mopar ExpressLane facility to be opened to date.

As part of the event, Al Mulla and Behbehani offered visitors free vehicle check-ups throughout the day - a great way to make sure that all of the essential functions of their cars were operating properly, ensuring the safety of them and their families. As part of the safety check-up, 15 key safety points were inspected and a report, detailing the condition of customer vehicles, along with a list of any spare parts needed for essential maintenance supplied.

There was also a wide range of special offers, including free engine oil and filter change coupons, 25% discount on additional spare parts & labor and 40% discount on accessories. To make it a real family day, the event included entertainment for children, plus free gifts, meals and refreshments.

“We were delighted to welcome so many customers, both old and new, to our latest standalone Mopar ExpressLane facility,” said Oscar Rivoli, General Manager of Al Mulla and Behbehani. “Currently the largest of its kind anywhere in the world, it is further proof of the strong commitment that Al Mulla & Behbehani has to put in place the essential facilities, processes and people to make sure that a high-quality customer relationship, which only starts with the purchase of a new vehicle, continues for many years - we see this as key to exceeding and remaining at the forefront of evolving customer expectations.”

The 300-plus strong Mopar team at Al Mulla and Behbehani, including service advisors, parts representatives, supervisors and technicians, receive on-going manufacturer training to ensure that they meet FCA’s demanding global standards and meet customer expectations.

The new Shuwaikh ExpressLane features 2 dynamic reception lanes, 32 working bays and covers a total area of 3,000 m2. The state-of-the-art facility is temperature controlled, environmentally friendly, deskless and mobility driven based on throughput flow conditions.

Able to work on 32 cars at the same time, it guarantees that even the smallest jobs - from lube, oil and filter changing, brake pad and disc inspection / replacement / skimming, tyre rotation / balancing / replacement including wheel alignment reading and adjustments, multi point inspections, windshield wiper blade replacement and filter replacement to all kinds of fluids, batteries, bulbs and spark plugs - are completed quickly and in line with factory guidelines.

Customers are assured total peace of mind that their vehicles are receiving total quality service - all Al Mulla and Behbehani service centres are staffed by expert Mopar technicians using the latest high-tech equipment and diagnostic tools - free refreshments and beverages are also available for customers in the comfortable waiting areas at all service locations.

 "At Al Mulla and Behbehani, we are constantly striving to achieve ever higher levels of customer satisfaction,” said Mohammed Ramadan, Assistant General Manager - Aftersales at Al Mulla and Behbehani. “We see these events, which are held regularly as part of our on-going strategy, as a great way to communicate with our customers throughout their relationship with us.”